Refund Policy

 

At Donatello's: The Urban Trattoria, we are committed to your satisfaction. If you are not completely happy with your meal, please let a staff member know immediately while you are still at the restaurant. This allows us to address the issue on the spot, whether by preparing a new dish or finding another way to ensure you have a great experience.

 

Takeout & Delivery Orders

 

For issues with takeout or delivery orders, please contact us at [Insert phone number] or [Insert email address] within 2 hours of receiving your order. We may ask for a photo of the item in question to help us understand the issue. Depending on the situation, we may offer:

• A replacement of the item

• A credit for a future order

• A partial or full refund

Please understand that we cannot offer refunds for a dislike of a flavor or a change of mind after the order has been prepared. Refunds will be issued to the original form of payment and may take 5-10 business days to process.

Your satisfaction is our top priority. Thank you for choosing Donatello's!